Shipping & Returns
TRACKING A PACKAGE
Orders ship within 7 business days from the time your order is received. After placing your order, you will receive a receipt and an email confirmation. You can log into your account anytime to track your order. You will also receive an email with your tracking number when your order ships.
Return and Exchange Policy
Quality, care, and customer satisfaction are at the core of the Simply Believe & Co. playbook. We want you to be 100% satisfied, but if our products and services did not meet your expectations, please reach out so we can remedy it as quickly and smoothly as possible. Just send us an e-mail at firstname.lastname@example.org and our stellar customer care team will get back to you within the next 24 hours.
- We provide full refunds up to 30 days after the original purchase date. Refunds are credited to the card used in the original transaction.
- We accept exchanges and requests for store credit up to one year after the original purchase date.
- While we do supply free return shipping, we cannot refund original shipping charges unless a defective product was received or a shipping error occurred. Please request a return shipping label at email@example.com.
- For orders lost or stolen in transit, please contact us to arrange redelivery.
- Please allow 5-7 days for processing on all returns and in stock exchanges. In the event a requested item is unavailable, we will notify you first thing.
- Refunds typically appear on your statement 1-2 business days after the refund is initiated.